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Nursing Annual Report

Pam Springer
Pam Springer, RN, PhD, ANEF, NEA-BC, NPD-BC

It is my pleasure to present the 2020 Nursing Annual Report.

Wow—what a year 2020 was!

Despite the many challenges of the COVID-19 pandemic, the stories in this annual report demonstrate nursing’s continuing contribution to the St. Luke’s Health System mission, our focus on values and our never-ending emphasis on high-quality nursing care. We exhibited all six roles of nursing: Teacher, Sentry, Guide, Healer, Leader and Collaborator. We cared for patients, colleagues and ourselves. St. Luke’s has outstanding nurses.

Of course, this year’s report discusses our response to the COVID-19 pandemic, which was remarkable. We learned how to keep ourselves and our patients safe with PPE, dealt with continually changing protocols as we learned about this new virus and welcomed staff from other areas who surged to our units to assist. We cared deeply about our patients and their loved ones, suffered alongside them when we could not allow visitors and embraced technology to stay connected. What an experience.

This year, we continued to refine and improve our clinical practice in areas such as pain assessment/re-assessment, the discharge process and hand-offs while remaining survey ready at all times. I love that our nurses are never satisfied with the care we give. We can always be better. Even amid the pandemic, we grew in our profession. We continued to develop nurses through education, evidence-based practice and research. We maintained credentials and classes to ensure competency as well as developed new education for our daily practice changes.

In the annual report, you will read about programs that focus on resiliency and ensuring positivity. Even in the darkest times of the COVID-19 pandemic, we thought about each other; units and departments even sent care baskets to other team members who were struggling. We cared for each other. That exemplifies St. Luke’s values to the core.

You will also see stories of Professional Advancement Through High-performance and Skill (PATHS) projects and nursing research projects that focus on the unique role of nursing. These projects not only implemented known evidence into practice (evidence-based practice), they created new knowledge for our profession. I encourage you to read about these projects. The nurses who participated in them report a renewed vigor for their profession.

Finally, St. Luke’s Treasure Valley received its fifth Magnet designation from the American Nurses Credentialing Center—a very elite honor! As soon as we completed the fifth designation, we started working toward the sixth. We hope to see other sites join the Magnet journey soon.

I have a long history in nursing and have always been so proud to be a nurse. I was blessed with the opportunity to join the St. Luke’s family almost eight years ago, and was again blessed when I was asked to step in as St. Luke’s Interim System Chief Nursing Officer. It is easy to lead in an organization that truly lives its mission and values. We give outstanding care to our patients in all our areas. Please enjoy this annual report, which reflects on a year like none other.


Pam Springer, RN, PhD, ANEF, NEA-BC, NPD-BC
Interim Chief Nursing Officer/Vice President,
Patient Care Services/ Magnet Chief Nursing Officer

Elizabeth Steger
Elizabeth Steger, MSN, RN, NEA-BC, FACHE

I am thrilled to join St. Luke’s Health System

I am thrilled to join St. Luke’s Health System and our top-performing clinical teams who repeatedly prove their excellence in patient care, solid evidence-based practice and outstanding teamwork.

It has been inspirational to learn about the innovative work you have accomplished over the past year, despite the pandemic. St. Luke’s teams have provided exceptional care for all patients, while at the same time accommodating myriad COVID-19 impacts. You planned, adjusted and created new processes as well as protected your capacity for care for St. Luke’s communities across our footprint.

In addition to your daily clinical work, you continued your individual development and education, initiated new projects, supported important research and earned a prestigious fifth Magnet designation. You are exceptional. I am humbled to join this thriving, resilient and talented team. I look forward to leading you in continued work toward nursing excellence, shared governance, and outstanding patient care and outcomes.

I anticipate meeting our nursing teams, in person and/or virtually, over the coming months, spending time with you and discovering more about this impressive health system.

Thank you for entrusting me with this opportunity to lead.

With warm regards,

Elizabeth Steger, MSN, RN, NEA-BC, FACHE
Senior Vice President of Professional Practice Integration and Chief Nursing Executive.
Start date: June 28, 2021

Six Behavioral Roles of Professional Nursing Practice

Our nurses demonstrate the six professional nursing practice roles through their daily practice:

  • Leader – Advocate for patients/families; provide supervision/leadership to care team members; initiate changes to improve quality of care.
  • Teacher – Teach patients/families how to safely care for themselves within the health care setting and upon discharge.
  • Collaborator – Work with each team member to ensure they receive and provide important information and coordinate the plan of care.
  • Healer – Ensure patients/families receive physical, emotional and spiritual care based on assessment of their needs.
  • Guide – Ensure patients/families understand what to expect and are informed enough to make decisions about their care.
  • Sentry – Continuously assess, monitor and intervene for the patient to prevent complications, promote healing and optimize safe outcomes.
Relationship-Based Care helps transform work environments into cultures where personal responsibility and accountability prevail, healthy relationships flourish, and gratitude is openly expressed.

Health System Nursing Strategic Goals

Our strategic plan maps to St. Luke's four goal domains:
  • Culture
  • Quality, Safety & Outcomes
  • Care Experience
  • Stewardship

System Demographics

Download Full Copies of Our Nursing Annual Reports


2020 Nursing Annual Report

Despite the many challenges of the COVID-19 pandemic, the stories in this annual report demonstrate nursing’s continuing contribution to the St. Luke’s Health System mission, our focus on values and our never-ending emphasis on high-quality nursing care.

2019 Nursing Annual Report

This year’s report reflects the outstanding accomplishments of our nurses over the past year.

2018 Nursing Annual Report

This report highlighted the accomplishments and exemplary outcomes of our talented nurses.

2017 Nursing Annual Report

This report covered nursing initiatives and excellence, including our celebration of our professional practice model: Relationship-Based Care.

Nursing Job Opportunities

The Heart of Patient Care

St. Luke’s engages nurses at every level of the organization as leaders, caregivers, and scientists. Our nurses provide a patient-focused environment that extends from the hospital and clinic to the patient’s home, community, and workplace. And, our nurse-to-patient ratios are among the best in the country, allowing nursing staff to establish effective and meaningful patient relationships.